Special Needs

The following information is to give people with special needs and/ disabilities, an idea of what to expect at the event.

We are committed to making the ONE Event as accessible as possible so that everyone can get the best out of their time with us. We are continually reviewing the provision for our guests with special needs and/ disabilities. We highly value your opinions, so if you have any comments about this provision please make your feelings known to us.

Provision for Blind and Visually-Impaired Guests
  • Large print copies of song books are available at the BSL area in the Big Top.
  • A3 copies of the site plan are available from the Info area.
  • Audio recordings giving an outline of the Programme are available if requested before the event.
  • Large print copies of Gift Aid envelopes are available on request.
  • Seating for a blind/visually impaired person and a friend is provided; please request the removal of an end of row seat should this be required for a guide dog to lay down, safe from people passing by.
Provision for Deaf and Hearing-Impaired Guests
  • Loops will be in place in the Big Top and some seminar venues. Details of where all loops have been installed are marked in the programme.
  • BSL Interpreters are at the Big Top to cover the main Celebrations. So as not to limit the choice that Deaf people have we prefer to leave it that Deaf people request interpreters for the seminars they most want to attend. Please see an interpreter prior to a Big Top meeting or ask at the info area for a contact telephone number.
  • Designated seats are reserved for those using the loop, signers, lip readers and for a hearing friend.
Provision for Wheelchair Guests
  • Designated Disabled car parks are situated in areas close to the Big Top and Exhibition area. You may need to walk up to 30 meters from these car parks to venues and other facilities.
  • All vehicles wanting to use this facility must indicate so on their Special Needs Form. Disabled car passes will be issued once this process is complete.
  • Areas for wheelchair users in the Big Top are available. Designated stewards are there to assist if required. We request that carers seated with the friends in this area remain seated allowing all in the area the ability to see the screens/words.
  • Connection availability to charge electrical equipment. (Batteries, scooters etc) please ask at the info area.
  • Wheelchair accessible toilets and showers are available throughout the site. If you should have any queries please check with the info area or site cabin.
  • Wheelchairs are available for people to borrow during the Event. These can be booked at the info area.
We also offer...
  • Tables provided for the disabled at various eating venues.
  • Pre meeting access (½ hour prior to start of meeting) is allowed to acquire a seat in the allocated seating area or otherwise.
  • A selection of gluten free/sugar free products are available in the Mini Mart and Hub Café.
  • Signs are displayed outside venues where moving/flashing lights may be used.
Provision for Carers
  • ONE Event is pleased to offer free admission for Carers who would not otherwise be attending the Event.
  • Please indicate this on your Special Needs Form when booking with us.
Children & Young People

All children and young people with special needs are welcome in our Children's and Youth facilities. We provide:

  • Pre-registration/familiarisation time, quiet areas, special materials and increased ratios of children’s workers.
  • To find out more about children & young people with special needs at ONE Event please indicate your requirements on a special needs form, we will then pass on your details to the venue leader who will call you to discuss your requirements.
  • You can also visit the venue and speak to the coordinator of the relevant group at the event (Subject to staffing changes)
Venue Venue Leader
Tiny Treasures 0-3 Emma Eooffindin
Kabloom 3-4 Cat Middleton
Goo 5 – 7 Jane Lloyd
Goo2 8 – 11 Jane Lloyd
Infinite 11-14 Matt Lofts
Vibe 15-18 Nathan Benger
Special Celebrations

Special Celebrations and workshops will be held for persons with learning disabilities throughout the event in the Livability Venue (see programme for further details). All with special needs and / Disabilities are welcome, however children must be accompanied by their carer.

Information, Questions, Concerns

If you have any questions or require confirmation of facilities or if you would like to leave feedback during or after the event you may do so via:

  • Info Area
    Please visit them. They will endeavour to help or if they cannot, they can contact someone who will.
  • Coordinator for Disabilities & Special Needs
    During programmed proceedings and for specific venue issues and enquiries please speak to the relevant coordinator of the programme you are attending. Otherwise throughout the event Steph and the Site Team will be available for issues that may occur in between meetings. Please contact the Site Cabin in this case.
  • Coordinators at each venue
    Please let them know on your arrival should you require assistance or information regarding your chosen venue. All coordinators will be wearing badges for identification.
  • Assistance Prior to the event
    Please contact our office using the details in the footer.

Nearest Laundry:
Castle Laundrette,
8 Burton Rd,

Please do complete our Special Needs and/Disability form before the 31st July if you have not already completed one, as it will assist us in being able to offer the best help we can.
Steph Sargent
On Site Events Ops Assistant will be available if you have any queries at the Info Area.
Also our Site Team will be available throughout the event if you have any questions.

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About Us

ONE Event is organised by Ground Level Network. Ground Level Network is a trading style of Ground Level Ministry Team Ltd. © 2018 Ground Level Ministry Team Ltd

Reg. In England no. 2425628
Reg. as charity no. 1001599
Reg. for VAT no. 613876329


Ground Level
24 Newland

Tel: 01522 542166
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.