Terms and Conditions


Ground Level reserves the rights to cancel or amend bookings, all tickets are subject to availability.


Full payment must be supplied with booking. Payment can be made by cheque, made payable to "GROUND LEVEL", or via Credit/Debit Card using the payment details page of the booking form. Cash Payments are only permitted in person direct to Ground Level.

Concession Tickets

65's and over, Students in full time education, and unemployed all qualify for the Concession rate. They should provide suitable confirmation of status or a letter from their church leader/group organiser to qualify for reductions.


All Children must be booked in with a Parent/Guardian over 18 years of age. It is the responsibility of this parent/guardian to supervise their child at all times. Children under 3 attend free of charge. Families with children aged 3-17 must pay for every child, unless booking a Family ticket which includes 2 adults and all children within the same immediate family. Young people 18 or over, Children's friends, wider family or youth group members do not qualify for or count towards the Family Ticket concession. Ages will be calculated as of 28th August 2021.


We are only taking Pre-Bookings for this event, booking closes on the 13th August 2021.

Tickets will be emailed to the address you provided when booking, please be aware tickets may go into your Junk/Spam inbox. Tickets are usually sent immediately after we receive your booking but may sometimes be delayed; please contact us if you have not received your tickets 1 month before the event.

Cancellations & Substitutions

Cancellations are subject to a 7 day "cooling" period from when the booking was made where 100% Refund is available, this applies only to tickets purchased before 31st July 2021. After 7 Days the following structure will apply to cancellations:

Before 31st July 2021 - 50% Cancellation Fee applies

After 31st July 2021 - No Refunds.

All cancellations must complete this form before any decision is made on eligibility for a refund.

Substitutions must be made like for like (I.e. adult for adult place) this must also be received in writing via email or post by the booking contact before 31st July. Substitutions may incur a £5 admin fee per ticket.

Cancellations due to ill health or other extenuating circumstances may be eligible for a full refund or reduced fees. Please state the circumstances along with the request for cancellation. These will be handled on a case-by-case basis and ONE Event reserves the right to subject all cancellations to the fees stated above. Suitable proof of circumstances will be required in these instances. All requests for refunds must of been received by the 2nd September 2021.

If in line with these term's & condition's, you will be due no refund please do not complete this form. The amount refundable will be calculated by the ONE Event and confirmed by email before payment is arranged.

Special Needs Provision

The ONE Event is able to provide a number of provisions for those with Special Needs or Disabilities. For more information on what we are able to provide and to complete a Special Needs Form please Click Here.

Site Facilities

A range of catering outlets will be trading onsite throughout the event. Toilet facilities are available on site. ONE Event Information is able to provide assistance should you require it.


Freewill offerings will be taken. These will be used to bless those ministering throughout the event and targeted to further the vision of Ground Level. Please pray about your contribution and come prepared and ready to give. Giving can also be made online, by text, using this booking form, via Paypal and Justgiving.


No dogs (except guide dogs) or other animals will be allowed on site or in car parks. This applies to all tickets.

Bikes, Scooters & Rollerblades

No Bikes, Scooters, Roller blades/Skates or skate boards are allowed on site, unless in a planned activity designated area.

Photography & Video

There will be official photographers and videographers on site, delegates may feature in these images, which will be used for our promotional material, printed and electronic, including the website, video online and social media.


The one event site is surrounded by perimeter/safety fencing to maintain safety on site. Please respect these fences and boundaries and ensure they are not climbed on or tampered with.

ONE Event reserves the right to carry out bag checks anywhere within the site including within venues. Failure to comply with a bag check will result in you being denied entry or removed from the site. One event uses a contracted security company for such checks and all officers have a current SIA license.

24hr Security Patrols and CCTV is also used on the site for everyone’s safety. If you spot anything that concerns you while on site please report it immediately to a Event Steward or a member of staff.

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About Us

ONE Event is organised by Ground Level Network. Ground Level Network is a trading style of Ground Level Ministry Team Ltd. © 2018 Ground Level Ministry Team Ltd

Reg. In England no. 2425628
Reg. as charity no. 1001599
Reg. for VAT no. 613876329


Ground Level
22 Newland

Tel: 01522 217556
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.